Rental conditions
Everything you need to know before booking, in plain language. No small print: what you read here is what happens at the counter.
Rates and cover
We have three rates: Base, Smart and Premium. All of them include third-party liability, collision damage cover, theft protection, unlimited mileage, one additional driver and 24/7 roadside assistance.
The difference is how much stays at your risk if there is damage (the excess), the cover included, and which cards we can accept. Compare everything in the table below.
Base
Essential cover, with excess
Included in the price shown
- Excess (deductible)
- €1,250.00 to €3,500.00 depending on group
- Cards accepted
- Credit card only, in the driver's name
See full comparison
- CoverEvery rate includes third-party liability, collision damage cover and theft protection. The difference is how much stays at your risk if there is damage.
- Third-party liability, collision damage and theft, with excess
- Excess (deductible)The maximum amount you would pay if there is covered damage. €0 excess means you pay nothing for covered damage.
- €1,250.00 to €3,500.00 depending on group
- Cards acceptedThe card shown at pick-up. It must be in the main driver's name.
- Credit card only, in the driver's name
- Glass, mirrors, tyres and wheelsDamage to glass, mirrors, tyres and wheels: the areas standard cover usually excludes.
- Not covered
Smart
Excess cut to 30% of Base
from +€14.00/day
- Excess (deductible)
- €375.00 to €1,050.00 depending on group
- Cards accepted
- Credit or debit card
Does not cover: glass and mirrors, tyres and wheels, locks and keys, interior and upholstery, roof and underbody, filling up with the wrong fuel.
See full comparison
- CoverEvery rate includes third-party liability, collision damage cover and theft protection. The difference is how much stays at your risk if there is damage.
- Reduced excess on bodywork and collision damage
- Excess (deductible)The maximum amount you would pay if there is covered damage. €0 excess means you pay nothing for covered damage.
- €375.00 to €1,050.00 depending on group
- Cards acceptedThe card shown at pick-up. It must be in the main driver's name.
- Credit or debit card
- Glass, mirrors, tyres and wheelsDamage to glass, mirrors, tyres and wheels: the areas standard cover usually excludes.
- Not covered
Premium
Our most complete cover
from +€18.00/day
- Excess (deductible)
- €0.00
- Cards accepted
- Credit or debit card
Does not cover: locks and keys, interior and upholstery, filling up with the wrong fuel.
See full comparison
- CoverEvery rate includes third-party liability, collision damage cover and theft protection. The difference is how much stays at your risk if there is damage.
- Zero excess, also on glass, mirrors, tyres and wheels
- Excess (deductible)The maximum amount you would pay if there is covered damage. €0 excess means you pay nothing for covered damage.
- €0.00
- Cards acceptedThe card shown at pick-up. It must be in the main driver's name.
- Credit or debit card
- Glass, mirrors, tyres and wheelsDamage to glass, mirrors, tyres and wheels: the areas standard cover usually excludes.
- Covered
Same on all 3 rates: Fuel: Same level · Mileage: Unlimited · Additional driver: Free · Cancellation: Free · 24/7 assistance: Included · Pick-up and return: Faro, Alvor or your accommodation
Cheapest BaseEssential cover, with excess Included in the price shown | Good balance SmartExcess cut to 30% of Base from +€14.00/day | Most popular PremiumOur most complete cover from +€18.00/day | |
|---|---|---|---|
| CoverEvery rate includes third-party liability, collision damage cover and theft protection. The difference is how much stays at your risk if there is damage. | Third-party liability, collision damage and theft, with excess | Reduced excess on bodywork and collision damage | Zero excess, also on glass, mirrors, tyres and wheels |
| Excess (deductible)The maximum amount you would pay if there is covered damage. €0 excess means you pay nothing for covered damage. | €1,250.00 to €3,500.00 depending on group | €375.00 to €1,050.00 depending on group | €0.00 |
| Cards acceptedThe card shown at pick-up. It must be in the main driver's name. | Credit card only, in the driver's name | Credit or debit card | Credit or debit card |
| Glass, mirrors, tyres and wheelsDamage to glass, mirrors, tyres and wheels: the areas standard cover usually excludes. | Not covered | Not covered | Covered |
Smart: Does not cover: glass and mirrors, tyres and wheels, locks and keys, interior and upholstery, roof and underbody, filling up with the wrong fuel.
Premium: Does not cover: locks and keys, interior and upholstery, filling up with the wrong fuel.
Same on all 3 rates: Fuel: Same level · Mileage: Unlimited · Additional driver: Free · Cancellation: Free · 24/7 assistance: Included · Pick-up and return: Faro, Alvor or your accommodation
Prepaid cards are not accepted on any rate.
Excess
On the Base rate, the excess ranges from €1,250.00 to €3,500.00 depending on the car group.
On Smart, the excess drops to 30% of the group's Base excess. On Premium there is no excess on covered damage, including glass, mirrors, tyres and wheels.
Cards accepted and identification
Base rate: credit card only, in the main driver's name. Smart and Premium: credit or debit card. Prepaid cards are not accepted on any rate.
On pick-up day, bring a valid driving licence for every driver and an ID document (identity card or passport).
Fuel
You return the car with the same fuel level it had at pick-up. Same level back means no fuel charge whatsoever; if it comes back lower, we charge the missing fuel.
Mileage
Unlimited on every rate. Drive the Algarve and the rest of the country without counting kilometres.
Minimum age and young drivers
We rent to drivers aged 21 to 79 holding a licence for at least 2 years on the day of pick-up. Drivers aged 21 and 22 pay an additional fee of €5.00/day, shown right at the search step and already included in the prices shown.
Additional driver
A second driver is free on every rate. Just bring their driving licence on pick-up day so we can add them to the contract.
Pick-up and return
We deliver and collect the car at Faro Airport, at our Alvor office or at your accommodation in the Algarve. Arriving by plane? Give us your flight number: we track the arrival and wait for you even if it is delayed.
Fees per location (each way):
- Alvorfree of charge
- Faro Airport€25.00
- Hotel/Apartment€15.00
- Albufeira€25.00
- Lisbon Airport / office€100.00
- Portimão€10.00
- Carvoeiro€15.00
- Vilamoura€30.00
Opening hours: every day, 9am to 7pm; out-of-hours by arrangement.
Driving into Spain
Planning to cross the border? Add the Cross-border permit for Spain extra at the extras step of your booking, or tell us by phone. We confirm the insurance and assistance conditions for Spain with you before pick-up: no surprises.
Fines and tolls
Tolls and any fines during the rental are the driver's responsibility. At pick-up we explain how the Algarve's electronic tolls (A22) work and the easiest ways to pay them.
Cancellation and no-show
You can cancel or change your booking at no cost right up to pick-up time: just reply to the confirmation email or call us. If you paid online, we refund the full amount. If you do not show up and we cannot reach you, the booking simply lapses, also at no cost.
Damage and what to do in an accident
In case of accident, breakdown or damage, call us immediately: 24/7 assistance is included on every rate. If a third party is involved, fill in the friendly accident statement kept in the car.
We handle the process for you. The most you would ever pay is your rate's excess; on Premium that is €0 for covered damage.